Frequently Asked Questions
Broken or missing parts (such as decoy heads, tube inserts, motion cones, clips, etc.) can be replaced through our customer service team. Please fill out a Contact Us form detailing the issue. Be sure to include the exact decoy model so we can handle your request correctly and efficiently. Replacement issues are handled on a case-by-case basis.
We offer additional decoy stands, bases and accessories for sale through our customer service team that you may not see on the website. Please call (877) 534-2263 so we can assist you with your purchase.
Please send a detailed explanation of the issue with photos attached via the Contact Us form. An Avian-X customer service representative will be in touch to collect additional information and process your request if a return and/or replacement is deemed appropriate. Decoy replacement issues are handled on a case-by-case basis.
If the decoy is less than one year old, submit a request through the Contact Us form, providing details of the issues and the decoy model/style. Please attach a photo showing the model year under the tail to confirm the product’s age. If approved, return shipping for the decoy will be covered, and a replacement will be sent at no additional cost. Decoy replacement issues are handled on a case-by-case basis.
If the decoy is more than a year old, you’ll first need to identify the source of the leak to determine next steps. Apply soapy water to the decoy and look for air bubbles signaling a leak. If the leakage is at the air valve/stem, we can send you a new one. Please reach out via the Contact Us form to process a request.
If the leak is elsewhere, there are a few other things you can try. Turn the decoy upside down and remove or open the air valve/stem. Try running a rim of super glue around the bottom ring/seam at the stake pocket area. Then drop about 10 drops of super glue into the stake pocket itself and roll the decoy around for the glue to fill any small holes. You can also use a product called ‘Shoe GOO®’ to repair visible holes in the dura-rubber. Be sure to allow any glue to dry completely before re-inflating your decoy.
Simply blow into the provided air valve/stem to inflate an LCD decoy. Push the valve stem up inside of the decoy to seal the air from leaking back out. There is no cap needed with the valve stem. Keep in mind, over inflation may cause problems. It’s best to under inflate the decoy so it has room to expand in the sun/heat. Do not use an air compressor or a bike pump to fill your LCD decoy as this can cause damage or over inflation.
Scouting is one off the most important aspects when hunting waterfowl. When you find the birds, watch where they are landing and feeding in that field. The birds will tell you where you need to set up – typically right on the food source. This area is what we call the “X’ and is the best spot to hunt waterfowl. For additional assistance, please call (877) 534-2263 to speak with an experienced decoy specialist.
There are a few things to keep in mind when rigging decoys. The first is water depths. Always make sure you have plenty of decoy line for the depth of water you are hunting. Current and wind speed are other important factors. Make you have enough weight at the end of your decoy line so your decoys don’t float away in strong current or high winds. If you’re looking for more help, call us at (877) 534-2263. An experienced hunter will be happy to walk you through additional decoy rigging techniques.
We can’t stress the important of scouting when hunting waterfowl enough. Look at the different duck species that come through your area during migration. Choose your decoys according to the ducks that work through your area.
Both decoys are very effective in the field, but if you are looking for the most realistic decoy on the market our flocked decoys are the way to go.
Try to place the decoy in a spot where it can be seen from every direction you think a gobbler might see it from a distance of 15-20 yards. For additional assistance, please call (877) 534-2263 to speak with an experienced decoy specialist.
LCD stands for Lifelike Collapsible Decoy. This line of turkey decoys delivers incredible paint detail and realism, then easily deflates to collapse into your turkey vest for easy transport and storage.
Thank you for ordering from avian-x.com You will receive a confirmation email upon placing an order on our website.After your order ships, a separate email will arrive confirming shipment. The shipping email includes a UPS tracking number, which you can click to review the status of your order. A signature is not required for orders to be delivered. Please contact customer service with additional questions related to your order.
UPS delivers Avian-X orders during business days only (Monday-Friday), excluding holidays. Available shipping methods include: ground, three-day, second-day and overnight. Orders placed before Noon Eastern will ship the same day. Any orders placed after Noon Eastern or on a weekend/holiday will ship the next business day.
- Ground Shipping: Estimated to arrive within 7-10 business days if order is placed before Noon Eastern
- Three-Day Shipping: Estimated to arrive within 3 business days if order is placed before Noon Eastern
- Second-Day Shipping: Estimated to arrive within 2 business days if order is placed before Noon Eastern
- Overnight Shipping: Estimated to arrive within 1 business day if order is placed before Noon Eastern
Shipping is offered within the 48 contiguous United States. At this time we do not ship internationally or to Alaska, Hawaii, the U.S. Virgin Islands, Puerto Rico or Guam. We also do not ship to PO Boxes. We apologize for this inconvenience and are working to resolve it.
We do not ship on holidays and recommend you place orders at least two weeks prior to the following dates to avoid issues – especially during the months of November and December.
2019 Holiday Schedule
- New Year’s Day: January 1
- Memorial Day: May 27
- Independence Day: July 4
- Labor Day: September 2
- Thanksgiving: November 28-29
- Christmas: December 24-25
If you have questions about our shipping policies or need additional assistance, please contact customer service at (877) 534-2263 or submit an inquiry in the Contact Us form. Our team is available Monday-Friday, 8:00am-5:00pm Eastern.